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Our Products
Below are some of are common questions about our jewelry
What materials are used in your jewelry?
Our jewelry is crafted with high-quality materials, including 18K gold plating over a durable base metal, such as brass or sterling silver. This ensures a luxurious, long-lasting finish with minimal tarnishing.
Will my 18K gold-plated jewelry tarnish?
Our 18K gold-plated jewelry is designed to resist tarnishing, maintaining its rich, golden shine with proper care. To extend the life of your jewelry, avoid contact with water, lotions, and perfumes.
Do you offer adjustable rings?
Yes, we offer a selection of adjustable rings to ensure a perfect fit for any size. Our adjustable designs provide comfort and versatility, making them ideal for everyday wear.
Orders
Everything You Need to Know About Placing and Managing Your Orders
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
What should I do if my order is lost or damaged?
If your package is lost or arrives damaged, please contact us at support@9-sixteen.com as soon as possible. For damaged items, kindly provide photos of the damage, and we’ll work with you to resolve the issue.
Where do you ship?
We currently ship within the United States only. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time.
Can I cancel or change my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us at support@9-sixteen.com with your request, and we’ll do our best to accommodate it.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return and exchange policy?
All sales are final, and we do not accept returns or exchanges. Please ensure you review the product details before purchasing. If you receive a defective or incorrect item, contact us at support@9-sixteen.com within 48 hours of delivery for assistance.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $75. No code is needed; the discount will automatically apply at checkout. Standard shipping rates start at $11.00
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
- Standard Shipping: 3-5 business days
- Expedited Shipping and Overnight Shipping is not available at this time.
Please note that processing times are 2-3 business days, excluding weekends and holidays.